Privacy Policy

Last Updated: October 13, 2025

Introduction

Welcome to onCharge (“we,” “us,” or “our”). We operate the onCharge mobile application and website at Onchargeev.com (collectively, the “Services”). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electric vehicle (EV) charging services. Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information

Account Registration Data:

  • Full name
  • Phone number
  • Email address (if provided)
  • Password (encrypted)

Payment Information:

  • Credit/debit card details
  • UPI ID
  • Billing address
  • Payment history and transaction records
  • Session charges and invoices

Vehicle Information:

  • Vehicle make and model (if provided)
  • Battery capacity details (if provided)

2. Location Data

Real-Time Location:

  • Precise GPS location when you search for charging stations
  • Location data when you scan QR codes at charging stations
  • Route information when using in-app navigation

We collect location data only when the app is in use and you have granted location permissions.

3. Usage Data

Session Information:

  • Charging session start and end times
  • Energy consumed (kWh)
  • Charging station used
  • Session duration
  • QR codes scanned

App Activity:

  • Features accessed
  • Search queries
  • Stations favorited or bookmarked
  • App version and device type
  • Operating system information

4. Device Information

  • Device model and manufacturer
  • Unique device identifiers
  • Operating system version
  • Mobile network information
  • IP address
  • App crash reports and diagnostics

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Authenticate your account and identity
  • Process charging sessions and payments
  • Display nearby charging stations on the map
  • Enable QR code scanning functionality
  • Send session receipts and invoices

Service Improvement

  • Analyze app usage patterns
  • Improve station availability predictions
  • Enhance user experience and app performance
  • Develop new features and services

Communication

  • Send transaction confirmations
  • Notify you about charging session status
  • Provide customer support
  • Send important service updates (mandatory)

Legal and Security

  • Prevent fraud and unauthorized access
  • Comply with legal obligations
  • Protect user safety and rights
  • Resolve disputes and enforce our Terms & Conditions

Information Sharing and Disclosure

Third-Party Service Providers

We share your information with trusted third parties who help us operate our Services:

Payment Processors:

  • Stripe (for card payments)
  • UPI payment service providers
  • We do not store complete credit card numbers

Charging Station Operators:

  • Station location and availability information
  • Session details for billing purposes

Cloud Services:

  • Digital Ocean (data hosting and storage)
  • PostgreSQL database services

Analytics Providers:

  • App performance monitoring
  • Crash reporting services

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Enforcement of our Terms & Conditions
  • Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmitted between the app and our servers is encrypted using HTTPS/TLS
  • Secure Storage: Payment information is tokenized and encrypted
  • Access Controls: Limited employee access to personal data
  • Regular Audits: Security assessments and vulnerability testing

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide Services to you
  • Required by law (e.g., tax records for 7 years)
  • Needed to resolve disputes or enforce agreements

When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is legally required.

Your Rights and Choices

Access and Correction

You can access and update your personal information through the app's settings.

Data Deletion

You can request deletion of your account and personal data by:

Location Permissions

You can disable location services in your device settings, but this may limit app functionality.

Marketing Communications

You can opt out of promotional communications while still receiving transactional messages.

Data Portability

You can request a copy of your personal data in a machine-readable format.

Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on our website
  • Sending an in-app notification
  • Updating the “Last Updated” date

Continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

onCharge

Email: [email protected]

Website: https://www.onchargeev.com

For data protection inquiries, write to: [email protected]

Consent

By using the onCharge Services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.